Returns & Exchanges

The nature of handmade products

Before placing an order, remember that all our products are hand crafted and each Ruckus Dog creation is unique. The minor variations in our distressing process and the various grains in the wood add to the uniqueness of your hanger, artwork or wall dogcor®. We are confident that you will love the products you order from ruckusdog.com.

Notify Within 7 days
We must be notified within 7 days of receiving your delivery if you want to make any returns. After 7 days, we will not be able to accept your return.

Return in the Original Packaging
Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return.

Like-New Condition

Returns will only be accepted if the product is in its unused, new, original condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.

Refund process
Please contact us to get a return authorization. To complete your return, we require a receipt or proof of purchase. We will inspect the returned merchandise within 72 hours of receiving the merchandise into our warehouse, to ensure that its in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within seven days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.

Custom Orders, Sale Items
Please note that custom orders and sale items are non-refundable.

We are serious about our Return Policy because we want you to be HAPPY with your purchase; and if you're not happy, we want to make it easy to get a refund or replacement. If we were in your position we would want to have this option, and so we offer it to our customers.

Warranty
Sometimes things happen that are beyond our control. If, in the unlikely event, your item arrives in less than perfect condition, please call us at 416 712-6006 or email us at support@ruckusdog.com and we will make it right.

Shipping 
To return your product, you should mail your product to: 
86 Sparkhall Avenue
Toronto, ON
M4K 1G6
Canada

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.